Waylands Kia Bicester

Waylands Kia Bicester were fantastic because very friendly staff. Felt comfortable and able to ask questions without feeling awkward nor hurried. Nick was my main contact and was excellent, knowledgeable and if he didn’t know the answer would find out.

Reviewed on JudgeService

I would not recommend Waylands Kia Bicester because you sell cars that are not checked over prior to purchase and are definitely not in any way reliable. The after sales service is also atrocious. All round and abysmal experience.

Reviewed on JudgeService

Waylands Kia Bicester were great because moment we entered the show room we were well looked after .Simon and Chloe were so professional in the way they handled our enquiries .
As a result of a very good deal I had on a beautiful car we signed up ..
We picked the car up the following Saturday, the car was immaculate, the handover and the explanation of the controls was great .
Nice touch after a few days later to receive a call from Chloe to ask if we were happy with everything .
Overall experience was 10out of 10 .

Reviewed on JudgeService

I was disappointed by the service I received after sales. I discussed my concerns with the Sales manager eventually and would add that he was very helpful and helped to rectify this somewhat.
In terms of the sale itself and the test drive that was great, but I found that once past the point of sale Nick forgot what had been discussed. First of all he said the first year of tax would be covered and it was not. The car was not ready when I went in to collect and I was at the dealership for 2 hours until Jordan came and offered me to drive home in a courtesy car (this was very helpful and it was dissapppointing that Nick showed no sense of urgency given that I made it very clear on pick up day that I needed to arrive and leave by a certain time to get to work.)
Nick also made me feel pressured into filling out all of the paperwork including the checklist without receiving everything- I questioned the lack of service book a number of times to which he replied it will be sorted or to trust him and sign it would be fine. He also said I needed to complete the survey before I left even after I said I would prefer to review it once I had my car / got home.
By the time I left in the courtesy car I still had no service book and was feeling very disappointed so took the decision to call the sales manager.
The sales manager was extremely helpful and apologetic and did show understanding/ worked to resolve the situation which was much appreciated after what had been a very stressful day.

Reviewed on JudgeService

I'd definitely recommend Waylands Kia Bicester. I recently purchased my new Kia from this dealership and had a fantastic experience from start to finish. Tony Hardie was my sales consultant, and I couldn’t have asked for a better person to guide me through the process. He was incredibly friendly, patient, and helpful every step of the way. Tony took the time to answer all my questions, made sure I was comfortable with every detail, and never made me feel pressured. His professionalism and genuine approach made the whole experience smooth and enjoyable. I’m absolutely thrilled with my new car and grateful for the excellent service. Highly recommend both Tony and the dealership!

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Reviewed on JudgeService

I had a great experience at Waylands Kia Bicester because from start to finish we were met by professionalism. The sales person Chloe was great. We didn’t set out to buy a car from Waylands Bicester but because we did is a testament to Chloe’s knowledge, and willingness to accommodate us through every stage of the process. We know that is her job to sell cars but we probably would have looked futher afield if it wasn’t for her. We are very happy with our new car. Highly recommend Waylands Bicester.

Reviewed on JudgeService